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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Laserjet Pro 400MFP
Microsoft Windows 10 (64-bit)

Using the HP scan app. It scans fine but when i click Send i get the message "HP Scan application is unable to open your email application......."  but only of Outlook is open. If Outlook is closed it will pop open a new email with the scan attached like it's supposed to.  I like to leave my email open all the time. 

I already tried repairing Office. Any other solution?

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