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‎03-05-2020 01:00 AM

HP Recommended
Product: HP Spectre X360 13-ae013dx
Operating System: Microsoft Windows 10 (64-bit)

I have the recall issue of the bulge under the keyboard of my spectre x360, and also pressing the bottom of the laptop out so it won’t sit flat and also the track pad. Clearly this must be the battery recall. I ran the HP battery recall utility on my machine, and it came back as my battery is working great!

 

My laptop is working fine for now, but the bulging is concerning, and I can't afford to have the laptop break on me.

 

I’ve read through the postings on here and others have gotten their issue worked out with HP. How do I start this process?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.