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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-11-2020 04:38 PM

HP Recommended
Product: HP Chromebook x2
Operating System: Chrome OS

The front camera on my Chromebook is blurry and has artifacts (dirt on the lens?). The rear camera is fine (but useless for video chats). Following a recommendation on a different thread (now locked) for this problem, I "power washed" the Chromebook. That did not help. I've cleaned the bezel in front of the lens with a lint-free cloth, again to no avail. Given the number of messages I've seen about this, it appears to be a fairly common problem. Does anyone have a solution?

Thanks.

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