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03-13-2020 08:56 AM
I have the following components:
- HP Pavilion laptop running Windows 10 Home edition, version 1909, OS build 18363.719
- HPE2349B (HP ENVY 5660 series) printer/scanner/copier
- Google Fiber 500GB home wireless network
The laptop and printer have worked fine for more than 2 years until several weeks ago when the ability to print from Windows 10 over the wireless network to the HP printer suddenly stopped working. I can print fine over the wireless network from my iPhone and iPad. When attempting to print from Windows 10, the job appears briefly in the print queue with status "Printing", then disappears without printing. I have run the HP Support Assistant troubleshooting actions at least 15 times and also uninstalled/reinstalled the HP printer software/drivers several times, but still can't print from the HP laptop. The HP Print and Scan Doctor 5.3 "Print Test Page" action sends the job to the print queue and it disappears without printing, but then the HP PaSD asks to print an "internal test page" which works! So I think it's a problem with the print queue or print driver. When I did a live session with Microsoft support who took over my PC and ran a bunch of checks, they found "nothing wrong with Windows" and suggested contacting HP (which I didn't yet due to the support fee).
My next thought was to manually remove DLLs and/or registry entries, but I work mostly on Linux and am not very Windows savvy. I appreciate any advice!