Notebook Boot and Lockup

Hi All,

I have an issue with my new 13-aw0054na that after much playing around with configurations / updates / settings I have been unable to resolve myself - Therefore I am reaching out here to see if any are familiar with the issue and can point me in a new direction...

The issues described below are experienced both on battery and on power supply. In the process of troubleshooting, I have enabled/disabled; Fast Startup, Hibernate, Wake Timers, USB Selective Suspend. In addition, I have played with the timers for Display, Sleep, Hibernate, Hard Drive from Never to Long. I have also tried disabling Link Power Management for the Optane module.

The BIOS has been updated. All graphics cards etc have been updated. Full SHIFT Shutdown (full shutdown) resets are carried out between each trial. Issues are described below. All seem to enter the sleep mode OK, but have trouble resuming again.

• Hybrid Sleep
  
  • No sleep indicator on power button (pulsing light or otherwise - not sure if expected?)
  • When powering on, backlight and fans kick on on laptop, but screen remains black, and keyboard does nothing other than backlight (Mute buttons don't illuminate etc)
  • Only way to turn off is to press and hold the power button for 6-8 seconds.
  • When turning on for the second time, windows spinning logo appears before the laptop resumes to the previous state from standby (as if coming out of hibernation).
  • Always the second time after a hard reset will the laptop fully resume, never the first.
• Sleep
  • When booting after sleep, there is a diagnostic that appears on the screen briefly about an improper shutdown, and rebuilding the cache, before the windows loading sign appears.
  • After windows loads and signs in, it is clearly a fresh boot, and none of the sleep state PC has been resumed.
• Hibernate
  • Hibernate works normally when enabled, but is by definition a very slow form of sleep mode, and I'd prefer if we can get the actual sleep mode to function.

According to powercfg -AVAILABLESLEEPSTATES, my current system configuration reports the following:

The following sleep states are available on this system:
Standby (S3)
Hibernate
Hybrid Sleep
Fast Startup

The following sleep states are not available on this system:
Standby (S1) - The system firmware does not support this standby state.

Standby (S2) - The system firmware does not support this standby state.

Standby (S0 Low Power Idle)

Really appreciate any pointers / help here. I don't see anything in the Event Viewer for the sleep state resume failures, as it does not appear to ever make it into boot for windows. Hardware issues? Something with the Optane drive?

Running F.13 BIOS, let me know if you need any other system details and I will happily provide.