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03-23-2020 09:21 AM - edited 03-23-2020 09:23 AM
My Spectre suddenly stopped connecting to my Bluetooth headphones last night, then it insisted my Microsoft mouse was turned off (it wasn't). The on/off switch for Bluetooth disappeared at some point in all this. The settings dialogue insisted Bluetooth entirely was turned off. The troubleshooter claimed I didn't have Bluetooth capabilities.
I searched for solutions, and I did all of the driver updates via MS Update and through the Device Manager, plus manually through uninstalling and downloading over HP's driver page and Intel's. I restarted the Bluetooth Support Service many times.
I at one point booted Bios to see if something was off there. I changed nothing, even logged out with "ignored changes," but for some reason, when I rebooted, Bluetooth was being recognized. However, nothing connects. It just loads forever and says "Try connecting again" whenever I attempt to connect anything. The troubleshooter now returns that it fixed my Bluetooth "radio status" every time I run it, but there's never any fix to the connecting issue.
All over the internet, I see this issue and no actually resolved inquiries. Has HP/Microsoft just let this problem persist? I'm a bit furious, as my return period ended four days ago, I paid hundreds for an HP Care Pack, and now I'm supposed to work from home with a track pad. Granted, COVID-19 isn't HP's fault, but planned obsolescence to this degree is egregious.