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‎03-23-2020 02:22 PM

HP Recommended
Product: Officejet Pro 8500 A910
Operating System: macOS 10.14 Mojave

Printer will not join WiFi - All other devices on site do successfully join WiFi

 

No IP address. 

 

Q1: How do I get the printer on WiFi? 

Q2: How can i put the latest firmware on the printer using a manual thumb drive?  Pretty sure if has dated firmware and I want to update it so that it can join the WPA2 WiFi network 

 

 

WIRELESS NETWORK TEST REPORT

Wireless On: PASS

Wireless Working: PASS

Network Name (SSID) Found: PASS

Security: PASS

Printer Settings consistent with Wireless Router Settings: PASS

No Filtering: FAIL

 

 

Other Notes from Wireless test report. 

More than one WAP has been found that matches the network name SSID. 

 

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