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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-24-2020 11:58 AM

HP Recommended
Product: HP Spectre 13-3060eo Ultrabook (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

After not having used the built-in camera in my HP Spectre 13-3060eo Ultrabook (ENERGY STAR) for "a while" (many months), I tried to use it for Skype, but Skype reports that it can not find the camera.

Skype can not find any microphone or headphones either, despite they being in use.

 

Also the standard Camera-app reports it can not start the camera, reporting:

0xA00F4246<ErrorRetryFailed> (0x80070057).

 

However, the HP supplied app CyberLink YouCam (ver 5.0) finds the camera most of the times, but there are also times when it can not find the camera.

 

The machine runs Windows 10 Home 64-biters Versjon: 18363.720

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