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‎03-25-2020 03:37 PM

HP Recommended
Product: 17-X116dx

I am trying to upgrade the RAM in my laptop.

 

Everything I have found says that it comes with 8 gig but can have up to 16, there are two ram slots (one with the installed ram and one open) I purchased ram to install, however, it doesn't show up once I install it.

 

I used the same exact RAM as was originally installed, however it still only says there are 8 gigs available.

 

Is there something else that I am missing? I switched the old ram for the new ram (so only 1 stick was in) and it worked fine but when there are 2 sticks in it only reads 1.

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