03-26-2020 06:53 PM
I am so frustrated! I'm attempting to install this printer on a home network. I was able to install it perfectly on computer 1. It prints fine and there are no issues with the driver. I go to the computer 2 and it shows up under Devices and Printers, but cannot be selected as the default, and says it's unavailable because the driver is unavailable.
I was able to get on a chat with HP support, but was cutoff halfway through the process. I have uninstalled and reinstalled the software on computer 2 several times now. I have tried the Print and Scan Doctor software. I always end up in the same place...driver unavailable. I went to the support site and downloaded a driver, but that didn't work either.
I have started over several times on this computer and just can't get it to work. So frustrating!
Someone please help. I'm doing this for my boss, since he now needs to work from home and needs this new color printer like NOW.