• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎03-27-2020 07:58 AM

HP Recommended
Product: Envy 5030
Operating System: Android 9.0 Pie

Hi, everything was working perfectly until I put my first ink cartridge in from the instant ink subscription, now the printer won't print saying I need to be enrolled - which I already am. When I log in to my account it doesnt seem to be able to contact the printer and yet I know I'm connected etc. Ridiculously frustrating as I keep going around in circles, resetting router and printer, switching off the eservices and then switching it back on. I almost want to reset everything but worried I'll lose the 4 free months I have which wouldn't be fair. At the moment it just gathers dust, will buy a different brand soon if I cant get this sorted as so far I feel like this has been a huge waste of money, wouldn't recommend it to my enemy.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.