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GingerJo89
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HP Recommended
Envy 5030
Android 9.0 Pie

Hi, everything was working perfectly until I put my first ink cartridge in from the instant ink subscription, now the printer won't print saying I need to be enrolled - which I already am. When I log in to my account it doesnt seem to be able to contact the printer and yet I know I'm connected etc. Ridiculously frustrating as I keep going around in circles, resetting router and printer, switching off the eservices and then switching it back on. I almost want to reset everything but worried I'll lose the 4 free months I have which wouldn't be fair. At the moment it just gathers dust, will buy a different brand soon if I cant get this sorted as so far I feel like this has been a huge waste of money, wouldn't recommend it to my enemy.

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