• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-28-2020 02:08 PM

HP Recommended
Product: HP Spectre x360 13-ap0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

I've been using my HP Spectre x360 13-ap0xxx for about four months now with no problems from the pen until recently. I use my pen sometimes and, before noticing it stopped working as any pen usually would, I didn't touch it for a week. Last night, I picked it up to use it in the Microsoft Whiteboard application like usual, but the pen didn't register whatsoever. Today, I switched batteries out multiple times, updated and restarted my laptop, uninstalled and reinstalled drivers for both the touchscreen and pen, and still am unable to find the answer to my issue. I even tried seeing if the coil for the battery wasn't working right, but it is. The pen just will not connect to either one of my HP Pen-compatible devices at all. I need some help with this, as other posts about this try to help but don't fix the problem. Any answers?

Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.