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HP Recommended
Spectre x360 15-bl112dx
Microsoft Windows 10 (64-bit)

My laptop will not charge or run using the USB -C charger plugged into either of the 2 USB ports.  It is dead and will not power up from battery or while plugged in.  No lights or anything is coming on.  I need a way to contact HP support to figure out how to get this laptop fixed.

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