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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-01-2020 06:18 PM

HP Recommended
Product: HP Laptop 15-dw0087nr
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my laptop to a new Samsung monitor using a USB-C to HDMI cable and the laptop will not recognize the device.  I get a notification that says I will have reduced functionality with whatever I just plugged in (in this case is the Samsung monitor).  I tried a different cable, I reinstalled and updated all software and drivers, I restarted everything, unplugged and plugged things back in...basically everything except pouring holy water on the device to get the demons out.  Anyone have any tips or tricks that might getting the monitor to work with this laptop?  By the way, this cable and monitor works with my wife's DELL just fine...help please.

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