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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-03-2020 04:51 AM

HP Recommended
Product: OfficeJet Pro 8024
Operating System: macOS 10.15 Catalina

Hi, I have just installed a new office jet pro 8024. Running MacOS Catalina 10.15.4. Connected fine - prints fine. Scans fine using the flatbed scanner.

 

From the HP Smart software I have selected the scan option, and chosen to scan from the document feeder .  

 

When I hit Scan, the scanner scans the flat bed. It does not seem to recognise the document feeder is there.
 
Any ideas for getting the software to recognise and use the document feeder please?
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