• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎04-08-2020 12:22 PM

HP Recommended
Product: HP ProBook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

I just received a new HP laptop for one of my coworkers. As is my usual procedure, I did a clean install of the latest WIndows 10 operating system. Unfortunately the Synaptics TouchPad is not recognized. It does not show up in Device Manager and there are no "unknown" devices either. I have downloaded and attempted to install the driver manually using HP's support site but the hardware isn't being recognized. I know the pad works as I can use it when navigating in BIOS and when the keyboard lights dim from being inactive I can touch the pad and they brighten up. Windows however does not seem to want to acknowledge its existence. My Google queries keep showing people having problems with the unit disabling itself or resetting features but none that seem to reference it not even appearing in Windows. Any help would be appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.