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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-08-2020 05:47 PM

HP Recommended
Product: Printer desk jet 3637
Operating System: Microsoft Windows 10 (32-bit)

When I turn on my printer it  pulls the paper and then get stuck before take the paper out; and I need to print a document it does same thing.  I reset my printer and restarted my computer didn't work; also I did printer troubleshoot through the wisard of the printer it said paper is jammed there.  tried to make sure there is not any paper in the feeder but still same deal.  

 

Thank you for your advice. 

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