• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-10-2020 03:26 PM - last edited on ‎04-13-2020 07:32 AM by Retired

HP Recommended

I have a similar issue.  I recently moved and have a different router name.  I brought my Tango with me, and put it in setup mode but when using HP Smart it cannot find the Tango sitting right next to it.  (with blue lights).  I printed the Wireless Network Test Results on the Tango, and it shows a FAIL for Network Name (SSID) Found.  Specifically, it is still looking for the old router that was in my old location.  

 

I followed your link, and I do not have a WPS option.  The next option from your link was to go back to the HP Smart app and press plus, which leads me back to the app not finding the Tango.  (which i put in setup mode).  

 

I am using a Windows PC which is connected to wireless off of my new router.  Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.