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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-13-2020 06:55 PM

HP Recommended
Product: Envy

My Envy is only a few years old is not used everyday (every other week), until recently when my 17 year old started doing her High school online because of COVID.  This week the when opening the laptop we heard a clicking noise and noticed the screen in the lower left side of the screen is breaking away from the casing.  The laptop has never been dropped or handled roughly.  Is there a way to fix this?  We need the computer for my daughter to do her HS work.  Thanks

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