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‎04-17-2020 12:38 PM

HP Recommended
Product: ENVY17
Operating System: Microsoft Windows 10 (64-bit)

I cannot access any external storage device.  I keep getting access denied messages when I try to open the storage device.  The drives themselves seem to be completely operational when I use my external smart card reader, it operates as it should.  This only happens when it is an external hard drive.  I have attempted to used multiple external hard drives thinking that I may have a bad drive, but the same result.   Access is denied.  I have attempted BIOS updates, changing drive letter designations, changing privileges pretty much you name it.  I have attempted the HP Client Security changes and the same result.  Nothing can give me access to the hard drives (which are fully operational on my other computer).  I have even deleted everything on a full 2TB hard drive and attempted to reformat it.  I am desperate. 

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