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‎04-21-2020 05:30 AM

HP Recommended
Product: HP Office Jet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

Hi, first time on the forum and I hope someone can help me with my printer problem?

I've had my HP Office Jet Pro 6960 for a couple years and it has always worked well with my Dell lap top until January this year when I received a Windows 10 update. After the update the printer would not work and in "Settings" in Windows 10 it said "driver unavailable."

I've tried the following corrective actions;

Deleted the printer and all related software and reloaded it from the disc that came with the printer.

Deleted the printer and all related software and allowed Windows 10 to identify the printer and load software.

Downloaded the latest HP driver from the HP web site.

Ran the HP Scan and Print Doctor programme

Ran "Print Trouble Shooter" in Windows 10

Waited for the next Windows 10 update, which I received a couple of days ago

Followed some of the more detailed fixes on the forum

None of the above worked and resulted in the same message of driver unavailable.

My printer and lap top are connected by BT WIFI and my lap top has a Intel Core i5 processor, if that helps.

I'm not particularly tech savvy so would appreciate a simple idiot's guide to fix this problem.

Regards

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