• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-22-2020 02:00 PM

HP Recommended
Product: HP Pavilion x360 Convertible 15-cr0xxx
Operating System: Microsoft Windows 10 (64-bit)

i purchased this Hiaercool docking station from amazon to connect two additional monitors to my HP pavilion laptop. I previously connected 1 of these same monitors directly to the laptop via HDMI and it connected and extended without issue. 

 

https://www.amazon.com/gp/product/B0831BJQ3Y/ref=ppx_yo_dt_b_asin_title_o06_s03?ie=UTF8&psc=1

 

The dock is not registering with Device Manager at all. I downloaded  and installed the DisplayLink driver to no avail. I have also updated the computer which has not changed anything either.

 

The dock is connected to the laptop via USB C cord which came with the dock box. The light on the dock stays blue, to my understanding it might change to green when it registers with the laptop but this has not happened.

 

Does anyone know how to fix this or if the dock simply will not work with this laptop? 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.