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‎04-23-2020 08:19 AM - last edited on ‎04-23-2020 08:51 AM by Retired

HP Recommended
Product: Officejet 6230
Operating System: Microsoft Windows 10 (64-bit)

Hello 

Printer model = Officejet 6230 Serial = [edited]

Need help with my printer, after new cartridges were inserted printer printed 10 pages, then suddenly he started printing blank pages or only yellow ink is used. I did already reinstall drivers update FW on this printer testing with your app doctor which also can't find any problems. I tried also only black and white but the same result blank. Try to change USB ports ... same result

Try connecting via wireless also always same blank pages come out or only 3 straight lines of yellow. 

I did already (which are described in the link below)  all this resetting and checking quality, alignment ... cleaning cartridges cleaning connectors.

It's not a mechanical issue that's why I don't wont to send it to service. Its a software issue so I believe you can help me here. 

 

https://support.hp.com/us-en/document/c04326460

 

Here is also a screenshot from your doctor and also ink levels. 

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