• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-26-2020 11:35 PM

HP Recommended
Product: Spectre X360 13-4127TU
Operating System: Microsoft Windows 10 (64-bit)

Webcam does not work in Zoom, Skype or MS Teams desktop apps. Works in the web browser version. Error message for Zoom is 'Failed to start the video camera. Please select another video camera in Settings.' I have checked all of the Windows 10 Camera privacy settings that I can and have reinstalled the driver. 

 

Tried webcam test at onlinemictest.com/webcam-test and received the message 'Camera not authorized. Please check your media permissions settings.' I have checked them and cannot see what the problem might be. 

 

Suggestions please?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.