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‎05-01-2020 01:41 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14-cd0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi! 

I have a HP Pavilion x360 Convertible 14-cd0xxx laptop (18 months old)  with an active expanded warranty on it. 

While opening the laptop I found that the bottom part of the touchscreen is mobile, as it is sticking out a few mms from the backing on both of the bottom corners. The problem gets worse the wider I open the laptop. The screen itself is not damaged, it has no problems working, the touchscreen is also working.  If I gently push on the corners of the screen, it clicks back to the cover and stays put until I close and open the laptop again. 
The laptop was not dropped, it always travels in a cushioned laptop sleeve and I was not even using the 360 function as the sellers warned against it (due to common hinge problems) when I bought the computer.
Is this a glueing or a hinge issue? How long would it take (approx.) for the service to fix the problem (as I use the computer for work)? 

laptop.jpg
One other minor construction weakness I found with the laptop is that the bottom of the side aluminium paneling on the left side bent with the first unplugging of a USB stick from the plug placed there. The bottom part of the USB slit is not supported by anything, it is just a small and thin aluminimum piece. The USB plug is still working fine, it is just aesthetically unplesant to look at the bent metal:(  
Is the screen problem a common one? Should I leave the laptop open at all times? What can I do to maintain the state of the screen until I can ship off the computer to one of the service points? 

Thank you in advance!

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