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‎05-05-2020 08:34 AM - edited ‎05-05-2020 08:38 AM

HP Recommended
Product: HP Envy 13 (2019)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought a HP Envy 13 (2019) in September of 2019 so have had the laptop for approximately 8 months. I have noticed an issue with the hardware in which the chassis of the case appear to open slightly when the screen is opened. I have treated the laptop well and whilst this doesn't cause an issue at the moment, I can see that it may become worse in the future, this is not the sort of build quality I would expect for such an expensive laptop. Currently it pops back into place with a little push but this shouldn't happen in the first place. I don't know if there was a dodgy seal just on my particular laptop or if this is an issue throughtout all of them.

 

EchoMatt_0-1588689043007.png

 

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