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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-06-2020 01:27 PM

HP Recommended
Product: HP Spectre X360 15-ch011dx
Operating System: Microsoft Windows 10 (64-bit)

I'm wondering why my device is having vertical banding with bright colors, and having ghosting/persistent images. This primarily is located in the top left of the screen, but can be seen throughout the display. I've had this laptop for roughly 2 years now, and of course it's out of warranty, but I've never had issues with it up until like a month ago.  I've read a few other people with the same issue, and HP doesn't seem to offer up any solutions to people out of warranty, other than a ~600$ screen replacement. I absolutely love my laptop, best one I've had so far, but the fact that it is having this issue, and HP doesn't seem to let me contact a person other than the virtual assistant, is absurd.

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