Create an account on the HP Community to personalize your profile and ask a question
05-07-2020 07:04 AM
Recently, I tried to use a USB 3.0 (red port) flash drive in one of my front USB 3.0 type A ports and the drive was not recognized. I tried a USB 2.0 flash drive as well, but nothing happens. The drives are no longer recognized by the USB port. However, when I placed the same flash drives in the other USB 3.0 type A port right next to the faulty port, the flash drives are immediately recognized. I have uninstalled the drivers for the USB ports in Device Manager, made sure that my Windows 10 64 bit (Version 1903) is fully up-to-date, searched for updated Intel and NVidia USB drivers, and verified that all of the other ports are working. Only one front USB type A port is faulty. I contacted HP since I am still under warranty and was promised that a new PCBA I/O Intel card (part number 928214-001) which contains two (2) USB Type A ports, two (2) USB Type C ports, the microphone port, the headphone port, and the 3-in-1 card reader, would be shipped to me for replacing the faulty card. However, a couple of days later, I received an email stating "This is in regards to the part that you ordered for your unit. The service center has notified that we do not have this part in hand and no longer support this part and nor does the vendor." How is this possible for a gaming system that is fairly new and being widely used currently?
There is no sense in sending the card in for repair because HP does not support the card. Wow, a key feature of the HP gaming system has failed and is unsupported by HP, even for those still under warranty. The front panel USB ports are extremely useful, especially for quick plug-in of accessories such as VR controllers. I asked HP what the next steps are for correcting this issue in a PC that is still under warranty, but have yet to receive a response. I recommend that everyone check their USB ports to ensure that they all work as advertised and support the various USB type devices.
Has anyone had this same experience with the front USB ports? Is there something that I could be missing in my troubleshooting steps?