• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-13-2020 01:55 PM

HP Recommended
Product: HP Pro Desk
Operating System: Microsoft Windows 10 (64-bit)

Hi to all.

I have installed the printer using "HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers",

The printer is connected by wireless whit fix ip 192.168.1.3 on the router, and my pc 192.168.1.8.

During the installation the program recognize the printer but at the end of "Network configuration" theri is error "No possible connect the printer"

Now in the Control panel there is the printer correctly installe and it work, i can print, but the scanner no work.

When i click the icon HP 6830 from the start menu the installation restart from the beginning and stop every time with the same error.

I try to resolve with HP Doctor but at the end there is an error "Device manager". 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.