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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-15-2020 06:45 PM

HP Recommended
Product: HP Spectre x360 Convertible 13t-aw100
Operating System: Microsoft Windows 10 (64-bit)

HP Spectre x360 Convertible 13t-aw100

Windows 10 Home 64 bit

 

Been having audio/video getting out of sync issues with my new Spectre x360. On Netflix, YouTubeTV, Hulu, Disney+ and CBS All Access, whether in Chrome, Firefox or Edge (YouTubeTV doesn't run in Edge) the video and audio will start out being in sync but after about 15-30 minutes, the audio will start to get in front of the video. The same issue happens in Zoom video conference! It happens when using the built-in display and happens when it's plugged into a monitor or TV with HDMI. 

 

There are many threads on the HP Community and the internet that I scoured and I have tried all the fixes (I've reinstalled audio and video drivers, changed audio driver to Microsoft, etc.) but nothing works.

 

I finally just reformatted to factory install and the issue persists. Help me please. 

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