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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-16-2020 12:51 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My keyboard, touchscreen and touch pad stopped working. After extensive research on the issue, I managed to work out Keyboard and Touch pad by disabling intel integrated sensor in device manager but Touch screen is not working. I followed the advice from the HP Forum regarding the issue. My computer is completely updated and I have run the HP Diagnostic Tool. I uninstalled the hid-compliant touch screen driver (which was hidden in Device Manager), and restarted the computer. The driver never reinstalled. and is completely gone. Now the ELAN EzTouchFilter says "This device cannot start. (Code 10).  A request for the HID descriptor failed".  Where can I download the driver? I am very frustrated. Please help.

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