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‎05-19-2020 04:29 AM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

I've had a HP Omen 15 Laptop for about a year and a half, and all of a sudden the WASD keys backlighting doesn't light up. the rest of the keyboard lights up perfectly, and can still be fully changed through the command center. The WASD keys also work perfectly other than lighting.

 

I have found similar problems on the forum and followed every single suggested step including:

  • Updating BIOS
  • Removing all keyboard devices (including hidden) from device manager
  • Uninstalling command center and reinstalling on windows store
  • Downloading the latest version of HP Hardware Diagnostics 
  • Updating drivers
  • Restoring BIOS default settings in safe start up

 

I have not downloaded or done anything which I think could effect the keyboard and keyboard lighting, other than BIOS updates which are automatic. The lighting were working fine and then one day they suddenly stopped working.

 

My laptop is a HP - 15-dc0508na.

 

Thank you

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