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‎05-19-2020 11:03 AM - edited ‎05-20-2020 12:20 PM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My HP Envy 5540 won't print in color. If I go to the IP address of the printer in my web browser and print a Print Quality Diagnostic page, all of the colors print perfectly, but if I try to print from a program it will not print in color. So, the printer is physically working but the software is not.

 

I have read several articles that say to uncheck the "Print in Grayscale" option. The only program that I see this option in is Adobe Acrobat Reader. Making sure that it is unchecked does not fix the problem.

 

I have downloaded and installed the HP ENVY 5540 series Full Feature Software and Drivers. That didn't solve the problem either.

 

UPDATE: I ran the HP Print and Scan Doctor. It said that it detected problems and installed updates. When i try to print a test page from Print and Scan Doctor it does not print in color. If I go to my printer's IP address and print a Print Quality Diagnostic it prints in color. That seems to be the only thing that will print in color.

 

UPDATE: I have uninstalled and reinstalled Full Feature Software and Drivers. That didn't solve the problem either.

 

 

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