• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-19-2020 11:03 AM - edited ‎05-20-2020 12:20 PM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My HP Envy 5540 won't print in color. If I go to the IP address of the printer in my web browser and print a Print Quality Diagnostic page, all of the colors print perfectly, but if I try to print from a program it will not print in color. So, the printer is physically working but the software is not.

 

I have read several articles that say to uncheck the "Print in Grayscale" option. The only program that I see this option in is Adobe Acrobat Reader. Making sure that it is unchecked does not fix the problem.

 

I have downloaded and installed the HP ENVY 5540 series Full Feature Software and Drivers. That didn't solve the problem either.

 

UPDATE: I ran the HP Print and Scan Doctor. It said that it detected problems and installed updates. When i try to print a test page from Print and Scan Doctor it does not print in color. If I go to my printer's IP address and print a Print Quality Diagnostic it prints in color. That seems to be the only thing that will print in color.

 

UPDATE: I have uninstalled and reinstalled Full Feature Software and Drivers. That didn't solve the problem either.

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.