• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-26-2020 06:31 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I have been using OfficeJet 8710 for a couple years and it stop working after I swap the connection from wifi to ethernet (need to move the printer to a different room). I follow this https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Officejet-Pro-8710-unable-to-get-it-to... and still not able to print, even a test page.

 

My desktop and this printer are in the same subnetwork. My desktop is connected thru wifi to the router, while the printer connected thru ethernet to the same router. The router has the same configuration as when the printer was working before. I can see the complete printer status from a browser pointing to the printer ip address. I did check the printer driver properties, and it has the same ip address in the location box of general tab.

 

Running the troubleshooting feature from the printer driver says: Troubleshooting couldn't identify the problem. Viewing the detailed troubleshooting information shows one issues: Problem with printer detected. But I can see the printer from the browser.

 

Need help urgently!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.