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‎05-27-2020 03:57 PM

HP Recommended
Product: HP ENVY 5020 All-In-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

I bought this printer about a month ago.

Managed to install, print and scan. No problem... until a number of events happened:

1. it would start printing to file

2. it would only print from the HP Smart App (only pdfs)

3. then it stopped working

 

I tried the following 3 times now:

1. I uninstalled everything and reinstalled everything

2. Installed the drivers individually (the software for this printer has like 5 different drivers)

3. Again, I tried installing the HP smart up

 

Now it shows the printer as 'added' but with message of 'driver unavailable' ... see picture below

 

ucfnjmm_0-1590616619505.png

 

 

All of the above are not working. My partner managed to install the printer without the App and never had any problems.

We both have Windows 10.

 

I have now run out of ideas and I am considering returning this product.

 

Please help, advise, thoroughly disatisfied and frustrated.

 

Thank you

Juan

 

 

 

 

 

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