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‎05-29-2020 07:42 AM

HP Recommended
Product: HP Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install an Officejet 5255 printer on a Surface Pro over the network.

  • I have installed the Smart App. The Smart App finds and "installs" the printer, but the user is unable to print. When I check all the settings for the printer it says not installed. So i uninstall the Smart App.
  • I have tried installing the basic driver for the Officejet 5255. It searches and finds the printer goes through the process then fails with network installation error. Which makes no sense because it find the printer over the network every time I have uninstalled the driver.
  • I have also tried installing the printer from devices and printers. The printer is found over the network every time. It completes the install but says the driver is unavailable
  • I have also tried installing the printer manually from devices and printers using the hostname or IP address and selecting the driver from the list the HP drivers. This does not work either

I have uninstalled all the software, print drivers and printers before trying each installation step. As well as asked the user to reboot the printer and their home router. 

 

Any one has any idea what could be the issue? 

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