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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-30-2020 12:09 PM

HP Recommended
Product: HP Officejet 5320 all in one series.
Operating System: Microsoft Windows 10 (64-bit)

I received my HP Instant Ink welcome kit and installed the cartridges. They were fine for a couple of hours - I was able to print, then I had message that 'cartridges cant be used until my printer is enrolled in HP Instant Ink'.  I am enrolled hence the welcome kit. I  have been through the Virtual Chat a few times to try and sort (power on/off,  take cartridges out/put them back in, unplug wait 30 seconds etc.) but nothing worked. My printer is connected wirelessly to my VM Hub 3 and I have HP Smart app on my laptop both have an 'Excellent' signal.  On my Instant Ink account I notice that although the green tick meaning the printer is online,  when I click the refresh button to connect to my printer I always have the same message - 'can't connect to printer now, try again later'. My HP Smart app recognises the printer. Can anyone help with this?

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