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‎06-04-2020 09:07 AM

HP Recommended
Product: HP Smart Tank Plus 555
Operating System: Microsoft Windows 10 (64-bit)

The printer is pretty new, a couple of months, and now it stopped picking glossy paper. The rollers just slide off it. Plain paper is no problem.

I trried following the instructions for cleaning the rollers with a damp cotton swab, on https://support.hp.com/us-en/product/hp-smart-tank-plus-550-wireless-all-in-one-series/18695928/mode... but I have a feeling that those instructions are for an older model, because with this one, the rollers can't be reached with a cotton swab. Even if I would have had a longer swab, the instructions to rotate the rollers with my fingers are literally impossible.

So, what can I do instead?

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