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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎06-06-2020 12:01 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

My printer is connected to my pc and prints fine. It shows as wifi connected on both the printer and pc. However on the hp instant ink page it constantly says my printer is offline which doesn't change after a refresh.  I keep receiving messages asking me to connect my printer to the internet to check it's ink status.

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