• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-14-2020 01:43 PM

HP Recommended
Product: lenovo yoga and HP Inkjet Pro 8020 model 8025
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Inkjet Pro 8020 all in one Printer model number 8025.  i also have 3 other computers set up to this printer.

I installed the software 3 months ago and everything was working on all computers.

I now get a message on the Lenovo Yoga machine that the driver is unavailable  and I cannot print.  I have uninstalled and reinstalled the soft ware but the driver isn't working .

Searching for driver downloads today and there is a message that there is no driver available for this printer.  I am under warranty ,  Is there a solution?    

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.