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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-16-2020 12:45 AM

HP Recommended
Product: HP Elite Dragonfly
Operating System: Microsoft Windows 10 (64-bit)

Dear Team,

I have been using my camera in meetings with Skype, Zoom and MS Teams but suddenly it stops to work. All I see now is a back screen which is flickering, no image.

My device manager shows HP HD Camera and HP IR Camera. I've tried today to follow instructions on your support page and on Device Manager tried the following: Uninstall device, Update the driver, Scan for hardware changes and install manually the latest driver available at HP. Nothing works, would you be able to help me?

 

1. Product Name and Number (please do not post Serial Number)
• HP Elite Dragonfly 6FW28AV
2. Operating System installed (if applicable)
• Microsoft Windows 10 Enterprise 
3. Error message (if any)
• N/A
4. Any changes made to your system before the issue occurred
• N/A

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