• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎06-17-2020 09:21 AM - edited ‎06-17-2020 02:02 PM

HP Recommended
Product: HP Envy DV6-7214R
Operating System: Microsoft Windows 10 (64-bit)

I've noticed that my battery has completely drained (I only use my laptop plugged) and it is stuck in 0%. If I disconnect from the power cord it will shut down immediately.

 

I've already tried uninstalling the AC Power Drivers in Devide Manager, and also a hard reset without the battery,  but it did'nt help at all.

Sem título.png

It says "0% available, connected". In my battery symbol, it says "connected", but it doesn't say that it is charging (and it doesn't say that it is NOT CHARGING either! Weird huh?) 

I ran the HP Battery Test of the HP Support Assistant, and I've got the following error:

 

Sem título2.png
Error Unknown

Main Battery: Replace (40)

Faild ID: RE00W

Status: 4AD0
Design Capacity: 5585 mAh
Complete Capacity: 2074 mAh (37%) ==> I thought this seems weird, the battery seems to be rechargeable still.

Remaining Capacity: 0 mAh
Current: 0 mA

I also ran the HP PC Hardware Diagnostics Tool and got this result on the battery test:

 

Sem título.png

 

So although the HP Support Assistant tells me to replace the battery, I feel that I might have to test this failing battery in another compatible laptop to be sure that it is really the battery that is dead. I just don't want to buy a new battery only to find out that the battery is not the real problem.

 

Do you guys have any different ideas of how to better diagnose this problem and possible solutions?

 

Cheers!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.