• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎06-20-2020 06:53 AM - edited ‎06-20-2020 06:54 AM

HP Recommended
Product: 4MQ50EA
Operating System: Microsoft Windows 10 (64-bit)

The following sequences of incidents happened in a single day 20-june-2020.

 

1) I wake up laptop from sleep mode. Trying to finish some office works. I notice some glitches in the synaptics touch pad. Suddenly Blue screen appears and stop code is: "DRIVER IRQL NOT LESS OR EQUAL" and the laptop restarts.

2) I login again and few minutes later, blue screen appears again and stop code is : "DRIVER IRQL NOT LESS OR EQUAL  what failed : rtwlane.sys" and the laptop restarts.

3) I shut down the laptop and then try to switch it on. This time Caps lock blinks 3 long 2 short and the screen is blank. I try to hard reset my laptop by disconnecting peripheral devices and long pressing power key. After repeated attempts I am able to turn on the laptop and login to my account. I notice problems with synaptic touch pad. I click on reset in the touch pad app. Now the touch pad works.

4) Now The laptop works well with restart and sleep mode with glitches in the Synaptic Touch pad. But once I shut it down, it is difficult to turn it on.

5) I ran a quick test of memory and hard drive during the startup. Tests are passed.

 

Please help me with a solution.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.