• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Notebook 15-bs102nt
Microsoft Windows 10 (64-bit)

IMG_20200622_225146.png

IMG_20200622_224243.png

 hello everyone

Please I need help with two questions.

firstly I want to upgrade ram to 16gb(2×8)

And I attached the front and behind picture of my 4gb ram

I know if I want to upgrade I must put in my mind that the new ram must have the same frequency (2400) and work on the same voltage(1.2) and latency (i think 17) but there is something hindered me the phrase written in my RAM[1R×16] the new ram must have the same feature?because all the rams I found 1R×8 or 2R×.....

Also If there is anything important must put in my mind for the new ram I wish someone tellme.

Secondly in the manual of my laptop said I can use SSD ram up to (256gb)

What happen if I use more than 256gb?

Sorry for the prolongation and

Thank you all for your effort.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.