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HP Recommended
HP ENVY 4512
Microsoft Windows 10 (64-bit)

I have an HP Envy 4512 printer that up until just yesterday worked perfectly fine, but when I went to print some things from my laptop I kept getting a printer connection problem. Now it says "Driver is Unavailable" when I re-add it to my devices and printers area in settings. I have tried uninstalling and reinstalling the software and drivers but that doesnt seem to work. I have tried to follow suggestions from the virtual technical assistant. What do I need to do to fix this problem?

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