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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-25-2020 03:31 PM - edited ‎06-25-2020 10:33 PM

HP Recommended
Product: HP Pavilion x360 - 14-ba253cl
Operating System: Microsoft Windows 10 (64-bit)

HP Pavilion x360 - 14-ba253cl  is not working with a USB-C Display Port Alt Mode adapter, this adapter works on other laptops. I have several errors in the USB section of the Device Manager, I have updated all the HP and Windows drivers with the HP tools, ran scans, used all the windows tools with no luck.   Please see the Product Description and Error Messages below, I believe these are Windows Registry errors.

 

Product Description:

Monoprice USB-C to Dual HDMI ---Display Port Alt Mode adapter

https://www.monoprice.com/product?p_id=30463

 

Error Message:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

 

Error Message:

Device USB\VID_0000&PID_0001\5&1140241&0&15 was configured. Driver Name: usb.inf Class Guid: {36fc9e60-c465-11cf-8056-444553540000} Driver Date: 06/21/2006 Driver Version: 10.0.19041.1 Driver Provider: Microsoft Driver Section: BADDEVICE.Dev.NT Driver Ran

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