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‎06-26-2020 06:06 AM - edited ‎06-30-2020 07:38 AM

HP Recommended
Product: HP_ENVY_All-in-One-32-a0012na
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Assistant has twice attempted to update the BIOS on my 'Envy AIO 32 a0012na' from F12 to F15 and on both occassions the update history shows it as failed.

The PC will restart and go through the BIOS upgrade and verification process with no errors shown, yet upon interrogating the Support Assistant it is listed as failed.

The update is 'HP Consumer Desktop PC BIOS Update (ROM Family SSID 86C6)', softpaq number sp104337, Version F15.

Any ideas why this recommended update is failing?

 

 

My Rig: HP ENVY All-in-One 32-a0012na. P/N: 9QH13EA#ABU. Spec: i7 9700 @ 3Ghz+32GB DDR4+512GB /32GB Optane SSD+nVidia RTX2080 (8GB GDDR6). OS: Windows 10 Pro (64) Ver 2004.

 

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