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HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

My laptop battery is not charging.  When I hover over to the battery icon on the bottom right corner it states “95% available (plugged in)”.  Stuck at this level for the last few days.   

 

Its not the usual “plugged in, not charging" message that I have noticed in the past and read about it.  It only states "plugged in", and the battery is not getting charged. 

 

The battery and AC Adaptor (USB C) are original which came with the laptop.  I have done the following trouble shoot:

 

  • Uninstall “Microsoft AC Adapter’ and ‘Microsoft ACPI-Compliant Control….”, removing the AC adaptor, and restarting the laptop
  • Powering down, removing the AC Adaptor, holding the Power button down for a minute, then turning on the laptop
  • Updated Windows 10 to version 2004
  • Updated BIOS to F.41
  • Performed Battery through the HP Support Assistant: Charged (95%)  Primary Battery: OK
  • Performed Battery and AC Adaptor check via HP PC Hardware Diagnostics UEFI (Hitting F2 when turning on the laptop) and they both passed



None of the above methods have solved the issue.

 

I noticed the last week when the battery charged percent was stuck at 88%.  It seems like every time I turn on the laptop, it will charge for only few seconds. The battery icon will play the animation that its charging for few seconds then stops, but it always says the current percent the battery is at and “plugged in” ex. “95% available (plugged in)”.  By running multiples tests, shutting down the laptop and turning it back on, I was able to bring the charge percent from 88% to 95%.

Has anyone else had the same “plugged in” issue with their laptop and was able to solve this?

 

Thanks

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