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‎06-27-2020 11:21 AM

HP Recommended
Product: HP Envy x360 m Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have HP Envy x360 m Convertible that the right hinge has separated from the display. My laptop sits on a desk and is used only by me so I know that there has been no misuse. The laptop has NEVER been moved, transported and by no means dropped. I simply close the cover when it isn’t being used and although it is a convertible, I have NEVER rotated the screen that far. I purchased the laptop a little over two years ago so it is out of warranty. If I actually rotated the display 360 degrees, I am sure the hinge and even the display would have broken well before the warranty expired.
I called HP and it would cost over $400.00 to have it repaired. My screen is not cracked (as I noticed the problem when I started opening it) and I told the repair specialist that twice during the call. Over $400 to repair a hinge that is a design flaw? No thank you!
This issue is a very common problem and HP is just making money off of consumers with these repairs. Why would any engineer think that a hinge secured by a screw in PLASTIC be a good idea? It is definitely to make more money on consumers. A laptop costing over $800.00 should last more than 2 years. If I have the repair completed, it will be a laptop costing me $1200.00. There should be a recall on these laptops.
I am disgusted by this and will never buy HP again.

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