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‎06-29-2020 02:43 AM

HP Recommended
Product: HP ENVY 15 Notebook PC, F2C52PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

i am using Hp envy 15 notebook product number F2C52PA#ACJ

Recently i had upgrade to windows 10 home 64 - bit. After upgrade initially finger print login was working but now it's not working anymore. Windows hello fingerprint showing ''we can't find compatible fingerprint scanner''.

I have uninstall fingerprint device driver from device manager and HP simple pass too.

After reinstalling validity driver and hp simple pass, still not working, driver not showing up in device manager too.

Despite struggle to make it work i had to reinstall windows 10 from system image removing all of my files and settings, still nothing under bio metric device in device manager.

Currently installed software and driver for fingerprint as below,

Validity WBF DDK 4.5.228.0 not showing in device manager but showing into installed programs.

HP simple pass 8.01.39

Please help me.......

 

 

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